WEEK 1: GETTING THE PHONE RIGHT

This week we’re going to focus on your phone. It’s amazing how many independent automotive repairers don’t answer their phones, don’t answer professionally, and don’t have a voicemail. As a business owner, this is one of the most fundamental aspects of running a business. You work hard to win and keep customers – it only makes sense that you make it easy for customers to connect with you.

With just a few simple tweaks this week you will win more business and keep your existing customers coming back.

This week we will look at…

STEP 1: SET UP A PROFESSIONAL VOICEMAIL

STEP 2: ANSWERING THE PHONE

STEP 3: RESPONSE TIMES

STEP 4: AFTER HOURS  (ADVANCED OPTION)

Ready? Let’s get started!