HOW TO SAY “NO”!
FOR THE MECHANIC WHO CAN’T SAY NO
We often hear from mechanics “but they’ve been my customer for a long time”. That’s great, but things change over time and your customers will understand that. Maybe they’ve moved much further away, maybe their car has bigger challenges than you’re equipped to manage. Either way it’s OK to find a better solution for your customer.
Saying ‘no’ doesn’t actually mean saying no. You can gently say no by offering a better solution for the customer’s problem. This will avoid any potential conflict or awkwardness.
Here are a few ways to say no, without saying no:
- You’re outside of my service area. However, I can recommend you to XYZ Mechanical. He services your area, is part of the Blue Toro network, and is more likely to be able to fit you in sooner. Can I give you his number?
- That type 0f work is better handled by a workshop. I can recommend…
- I’m sorry but I’m booked out for the next 3 weeks. To help you quicker I can recommend…
You’re part of Blue Toro’s national network. We’re proud to be Australia’s highest-rated mechanics. Feel confident in referring customers to others in the network. The best way to do this is to search the locations page on our website by postcode to find the best-suited mechanic and their contact number in that area.
Always have a partner workshop nearby that is happy to take on the larger jobs, and the jobs you don’t want to do. Establish a relationship with nearby workshops. And by referring jobs they like to do, they will likely refer jobs that you like to do.