Back To Step 2

 

SCHEDULING

FOR THE MECHANICS THAT SAY NO TO ALMOST EVERYONE WITHOUT KNOWING WHO THEY’RE TALKING TO

We know you may be flat out. But are you flat out with the right customers?

It’s easy enough to fill your calendar. It takes some planning to manage your calendar so you can prioritise your customers. We’ve built our business based on scheduling that allows us to take on great customers and jobs as they come up, and not turning them away.

HOW TO SCHEDULE

It’s as simple as leaving a few vacant spots in your diary. Rather than completely filling out this week, try leaving 2-3 vacant spots spread across the week. This will mean when a great customer calls you can provide them with an option versus turning them away. If you don’t fill that spot with your next greatest client, there will always be more work that flows through.

Think about it from the customers perspective – if they ring a couple of mechanics to be told “we’re booked out” they will continue to ring until someone can provide them with a reasonable solution. It doesn’t usually have to be today. But if you can fit them in over the next day or 2 (even if it’s to diagnose or fix part of the problem), you will win the job over everyone else who doesn’t provide an option. That customer will be grateful, and you may have just won a loyal repeat A customer.

Top tips

• Use Smart Quote or an alternative to ensure you’re booking out the correct amount of time.
• Leave enough space in between jobs so you’re not rushed, and you can squeeze in a quick job or breakdown.
• Schedule a day in a single area. As you have repeat service work try and book a day in a small km radius to avoid too much travel.
• Have an effective diary system! Paper, electronic calendar or workshop software. Whatever you can manage effectively.

 

How can you take on board only the BEST customers?

 

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