STEP 1: SET UP A PROFESSIONAL VOICEMAIL
Did you know that most independent automotive repairers do not have a voicemail?
It’s hard to imagine a business not having a way for customers to leave a message. Many customers (new and existing) will not bother doing business with you if they can’t leave a message or they receive an automated voice response from Telstra (or similar). Even if you call back your missed calls – many customers have already moved on and found someone else. After all, how do they know they’re ringing a real business?
Here’s a simple script to follow:
Of course, go ahead and change this up. However, the important points here are:
- Your name and business name: This helps the caller know they’ve contacted the right person.
- Blue Toro Preferred Partner: Many callers will think they’re calling Blue Toro. Adding this in helps the caller know they’ve reached the right place.
- You will call them back ASAP: This gives the caller some confidence they will get a callback.
It’s obviously important that you go ahead and return the calls, the sooner the better!
How to set up your voicemail
Voicemail instructions differ per carrier. Follow the links below for setup instructions: