Absences and Leave ILLNESS HOLIDAYS PARTIAL DAY ABSENCE ACCEPTING SOMEONE ELSE’S LEADS The overarching premise of our absence policy is to ensure we manage customer expectations, while still enabling you to take time off. Our lead response time is a maximum of 2 hours during trading hours, so dependent on your situation we may have […]
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Reviews GOAL SETTING CRITICAL DRIVERS & KPI’S MONITORING & SUPPORT GOAL SETTING At the end of the day we all want to achieve our Big Hairy Goal. This may vary for each individual, but at the end of the day we’re striving for each BLUE TORO Franchisee to build over time a minimum: Light […]
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BLUE TORO Policies WHAT IS A POLICY? CUSTOMERS AND THE GENERAL PUBLIC PERSONAL CONDUCT APPEARANCE SOCIAL MEDIA USE CONFIDENTIALITY CASH JOBS DRUGS, ALCOHOL & SMOKING DEBT COLLECTION We are striving to be the mechanics that people trust. To achieve this protecting our brand and upholding integrity in the market is crucial to our business. While […]
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About BLUE TORO WHAT WE DO WHAT WE VALUE WHY OUR CUSTOMERS CHOOSE US WHAT WE DO “BLUE TORO IS HELPING AUSTRALIANS TRUST MECHANICS AGAIN BY CHANGING THE LIVES OF MECHANICS.” To be a BLUE TORO Mobile Mechanic you need to get what we’re about and to embrace our culture. You need to know […]
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Support Introduction HOW TO USE THIS OPERATIONS MANUAL This secure Franchisee section of our website is your Franchise Operations Manual. It’s your guide to all things BLUE TORO, providing you with the tools and information you need to easily and effectively setup, and run your business. This Operations Manual is a binding part of […]
READ MORERecord keeping of spare parts (MVRIA)
MINIMUM STOCK & OIL ORDERING PARTS EFFICIENTLY SUPPLIER RELATIONSHIPS RECORD KEEPING OF SPARE PARTS (MVRIA) RECORD KEEPING OF SPARE PARTS (MVRIA OBLIGATIONS) It is a legal requirement under the Motor Vehicle Repairers Act to keep records of traceable spare parts. All applicable parts need to be recorded when they’re obtained and disposed of, whether or […]
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ABOUT US VISION STATEMENT & VALUES WHY OUR CUSTOMERS CHOOSE BLUE TORO OUR BRAND OUR BRAND Stand-out-from-the-crowd BLUE TORO is Real, Relevant, Local and Noticeably Different. We’re not just another grease monkey; we take pride in our professionalism and our brand. Trusted and convenient We are honest, reliable and convenient because that’s what our customers […]
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THE 5 G.E.A.R.S NEUTRAL: NAIL IT 1ST GEAR: GET ON 2ND GEAR: EARS FIRST 3RD GEAR: ASK QUESTIONS 4TH GEAR: REASSURE 5TH GEAR: SECURE THE JOB 5TH GEAR: SECURE THE JOB. Time to book in the customer. Remember: People want to be led to a solution. Confirming questions: “How does this sound to you?” “Are […]
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THE 5 G.E.A.R.S NEUTRAL: NAIL IT 1ST GEAR: GET ON 2ND GEAR: EARS FIRST 3RD GEAR: ASK QUESTIONS 4TH GEAR: REASSURE 5TH GEAR: SECURE THE JOB 4TH GEAR: REASSURE. BUILD TRUST. Confidently explain your solution. Demonstrate to customers that they are important to you. Offer the customer the right solution for their needs. Be flexible. […]
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