THE 5 G.E.A.R.S NEUTRAL: NAIL IT 1ST GEAR: GET ON 2ND GEAR: EARS FIRST 3RD GEAR: ASK QUESTIONS 4TH GEAR: REASSURE 5TH GEAR: SECURE THE JOB 3RD GEAR: ASK QUESTIONS. Uncover the customer’s true needs. Building rapport is achieved by asking questions, and then listening. “When would you like me to come and help you?” […]
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THE 5 G.E.A.R.S NEUTRAL: NAIL IT 1ST GEAR: GET ON 2ND GEAR: EARS FIRST 3RD GEAR: ASK QUESTIONS 4TH GEAR: REASSURE 5TH GEAR: SECURE THE JOB 2ND GEAR: EARS FIRST. LISTEN BEFORE SPEAKING! Listen effectively. Let the customer do most of the talking. Customers like to feel they are being listened to, so listen… “What […]
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THE 5 G.E.A.R.S NEUTRAL: NAIL IT 1ST GEAR: GET ON 2ND GEAR: EARS FIRST 3RD GEAR: ASK QUESTIONS 4TH GEAR: REASSURE 5TH GEAR: SECURE THE JOB 1ST GEAR: GET ON WITH YOUR CUSTOMER Build rapport. Be likeable! People buy from people they like. Think about your experience as a customer and your “moment of truth”. […]
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THE 5 G.E.A.R.S NEUTRAL: NAIL IT 1ST GEAR: GET ON 2ND GEAR: EARS FIRST 3RD GEAR: ASK QUESTIONS 4TH GEAR: REASSURE 5TH GEAR: SECURE THE JOB NEUTRAL: NAIL IT! Expect success: start each day in the best frame of mind! Why are you in the business you are in? Business owners who have a sense […]
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Procurement Blue Toro Procurement Catalogue Updated: 16th April 2018 For any orders or enquiries, please email [email protected] Blue Toro Catalogue April 2018
READ MOREPreventative Screening and Setting Expectations
It is always a good idea to start off when quoting by asking the question ; How they you be paying today?. This usually will prompt the customer to think about this, once they have decided to go ahead with the job. Give them; The full quote price of the job Ask – How will you be […]
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