GREETING CUSTOMERS/ ANSWERING THE PHONE VOICEMAIL CONVERTING A CUSTOMER BUILDING TRUST FEEDBACK AND COMPLAINTS BUILDING TRUST What do most people fear most about mechanics? Being ripped off! We’re building our brand on trust, helping Australian’s trust mechanics again. Nailing this brand promise will be our key competitive difference in the market. You’ll see this in […]
READ MOREConverting a customer
GREETING CUSTOMERS/ ANSWERING THE PHONE VOICEMAIL CONVERTING A CUSTOMER BUILDING TRUST FEEDBACK AND COMPLAINTS CONVERTING A CUSTOMER One of the keys to your success will be how well you convert a new lead, to a customer. Your ‘conversion rate’ is one of your KPI’s and something we will measure and set goals on to help […]
READ MOREVoicemail
GREETING CUSTOMERS/ ANSWERING THE PHONE VOICEMAIL CONVERTING A CUSTOMER BUILDING TRUST FEEDBACK AND COMPLAINTS VOICEMAIL Voicemails across the group should be consistent and flow well with the 1300 IVR message. Existing customers and suppliers ringing you direct will receive your voicemail if you’re unable to answer. For new leads contacting you out of hours, your […]
READ MOREReplacement
EXTERNAL INTERNAL MAINTENANCE REPLACEMENT REPLACEMENT All vehicles to be replaced at the end of your initial 5 year term if you decide to renew for a further 5 years. At this point you will need to arrange to have the signage on the old vehicle removed, and new signage added to your new vehicle.
READ MOREMaintenance
EXTERNAL INTERNAL MAINTENANCE REPLACEMENT MAINTENANCE A mechanic with an unserviced vehicle is like a plumber with leaky pipes. We all know it’s easy to happen because you’re busy and the last thing you might feel like doing when you get home is another service! However it goes without saying that how well you maintain your […]
READ MOREInternal
EXTERNAL INTERNAL MAINTENANCE REPLACEMENT INTERNAL Being a mechanic can be dirty work, and unfortunately commercial vehicles are fitted with cloth seats. The inside of a van is often the most neglected. However a dirty and messy van still reflects on you and can impact the way you work. You may need to transport a customer, […]
READ MOREPrivate property
BUSY TRAFFIC HIGHWAYS WET WEATHER TOW TRUCKS PRIVATE PROPERTY & STRATA PRIVATE PROPERTY & STRATA Permission is often required when working on private property. This can include industrial and commercial estates and strata managed apartment blocks. Always ask the customer if permission is required, and seek their assistance to obtain it. If permission is not […]
READ MORETow trucks
BUSY TRAFFIC HIGHWAYS WET WEATHER TOW TRUCKS PRIVATE PROPERTY & STRATA TOW TRUCKS You will need the number of a couple of your local tow companies in your phone. In the case of a break down where the vehicle cannot be repaired or it’s unsafe to do so, or the job is too large to […]
READ MOREWet Weather
BUSY TRAFFIC HIGHWAYS WET WEATHER TOW TRUCKS PRIVATE PROPERTY & STRATA WET WEATHER Working in wet weather is always going to make the job more difficult. For light drizzle and small jobs you’ll probably be OK opening your back hatch and parking the customers vehicle right behind yours. You can time your jobs, working under […]
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BUSY TRAFFIC HIGHWAYS WET WEATHER TOW TRUCKS PRIVATE PROPERTY & STRATA HIGHWAYS Working on highways presents a significant risk so we advise against it. The first option should be for the customer to call roadside or highway assistance. If this is not possible you can arrange a tow truck for the customer to take their […]
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