WHAT IS A POLICY? CUSTOMERS AND THE GENERAL PUBLIC PERSONAL CONDUCT APPEARANCE SOCIAL MEDIA USE CONFIDENTIALITY CASH JOBS DRUGS, ALCOHOL & SMOKING PERSONAL CONDUCT Good manners and knowing the difference between right and wrong…you know the drill! However conduct goes a little further than that. At BLUE TORO we don’t: Swear in front of customers […]
READ MORECustomers and the general public
WHAT IS A POLICY? CUSTOMERS AND THE GENERAL PUBLIC PERSONAL CONDUCT APPEARANCE SOCIAL MEDIA USE CONFIDENTIALITY CASH JOBS DRUGS, ALCOHOL & SMOKING CUSTOMERS AND THE GENERAL PUBLIC Good customer service is what you’re already good at, simply being polite, helpful and treating people with respect will obviously go along way. At BLUE TORO all franchisees […]
READ MOREAccepting someone else’s leads
ILLNESS HOLIDAYS PARTIAL DAY ABSENCE ACCEPTING SOMEONE ELSE’S LEADS ACCEPTING SOMEONE ELSE’S LEADS Sometimes we need to help out a mate. And sometimes that will mean an extra job or 2 for you. From time to time a fellow Franchisee near you may have to take some time off, so will need someone to cover […]
READ MOREPartial day absence
ILLNESS HOLIDAYS PARTIAL DAY ABSENCE ACCEPTING SOMEONE ELSE’S LEADS PARTIAL DAY ABSENCE One of the reasons you’ve become your own boss is so that you have flexibility in your day. You want to be able to pick up your kids from school, make a doctor’s appointment, go to the bank, or whatever it is you […]
READ MOREHolidays
ILLNESS HOLIDAYS PARTIAL DAY ABSENCE ACCEPTING SOMEONE ELSE’S LEADS HOLIDAYS The great thing about being your own boss is you can pretty much take holidays whenever you want. The downside of course is the more time you take off, the less money you’re earning. So plan ahead and strike a balance. We do ask that […]
READ MOREMonitoring and support
GOAL SETTING CRITICAL DRIVERS & KPI’S MONITORING & SUPPORT MONITORING & SUPPORT Successful businesses have a plan! A key part of your growth and success is to develop and work to a plan. We cut these plans down into 90-day manageable chunks. Each plan is tailored to every individual franchisee based on business stage and […]
READ MORECritical drivers and kpi’s
GOAL SETTING CRITICAL DRIVERS & KPI’S MONITORING AND SUPPORT CRITICAL DRIVERS & KPI’S We all want to achieve our Big Hairy Goal of a minimum $240,000 (light vehicles) or $300,000 (heavy vehicles). To do this everyone at BLUE TORO is measured by a set of targets to ensure we uphold our brand and strong customer […]
READ MOREAnswering-service
1300 NUMBER ANSWERING SERVICE ANSWERING SERVICE (OFFICE HQ) CENTRAL PHONE NUMBER: 07 3054 7127 (save this in your phone!) Our unique point of difference in the market is that customers talk directly with their mechanic – no receptionists. For that reason we always aim to answer the phone when it rings – you never […]
READ MOREWhy our customers choose blue toro
WHAT WE DO WHAT WE VALUE WHY OUR CUSTOMERS CHOOSE US WHY OUR CUSTOMERS CHOOSE US ✓ MOBILE CONVENIENCE Our time poor customers love our mobile convenience. ✓ Owner-operator mechanics Our mechanics own their own business and therefore get to know their customers and their vehicles. Building long-term trust and repeat business becomes more important […]
READ MOREVision statement & values
WHAT WE DO OUR CORE VALUES WHY OUR CUSTOMERS CHOOSE US OUR CORE VALUES WE PLAY ABOVE THE LINE We are the solution, not the problem We invest in our mindset and wellbeing We’re driven by our WHY WE ARE GOOD PEOPLE We are respectful and considerate We lead with integrity We are family […]
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